RDM+ BlackBerry Support

You may find the answers to your questions in the FAQ section. If you need further assistance, please fill out the support request form and enter all the details in the required fields which are marked with asterisks(*). SHAPE Services will process your request within two business days. Remember to provide a valid email address in the form.

Your name

* Your email address

Remember to provide a valid email address
(Registered users use email which they used when purchasing)

If you're registered, enter your license code

* Software version number, i.e. 3.6 (just as you see it in About Screen)

* What connection type do you use in RDM+? (Open menu Setup - Connection type in program)
1. TCP HTTP
2. BES BIS Default Direct

* Model of your BlackBerry device (i.e. 8100)

* Version of your BlackBerry's OS (i.e. 4.0)

Name of your mobile carrier (operator)

* Brief description of issue experienced

* Detailed description of issue experienced

Exact wording of error message received

RDM+ BlackBerry Support

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